Carbon Health Urgent Care - Back Bay
399 Boylston St, Boston, MA 02116
schedule Hours of Operation
medical_services Services Available
verified Accepted Insurance
About This Location
Carbon Health Urgent Care - Back Bay is part of Carbon Health — a tech-enabled national urgent care chain with 125+ clinics across the US, including downtown Boston locations. Carbon combines walk-in urgent care with a modern patient app (iOS/Android) for check-in, video visits, and digital records. Services include strep/flu/COVID testing, UTI, minor injuries, on-site lab, and primary care. All visits sync to Carbon's proprietary EMR.
location_city About Back Bay
Back Bay is Boston's most iconic neighborhood — home to Copley Square, Newbury Street shopping, the Boston Public Library, and the Prudential Tower. Built on landfilled tidal flats in the 1850s-1880s, the grid of Victorian brownstones houses young professionals, medical residents, and Berklee/BU students. Walk-in care options are anchored by Mass General Brigham's downtown facilities and MinuteClinic locations on Boylston and Mass Ave.
Frequently Asked Questions
Do I need the Carbon Health app?
The app is optional — walk-ins are welcome without the app. But the app speeds up check-in, holds your place in line, lets you message providers, and stores visit notes and lab results. Download from the App Store or Google Play.
What insurance does Carbon Health Urgent Care - Back Bay accept?
Carbon Health accepts BCBS of Massachusetts, Harvard Pilgrim, Tufts Health Plan, Aetna, Cigna, UnitedHealthcare, Medicare, and most commercial plans. MassHealth acceptance varies by location — verify online.
Does Carbon Health offer video visits?
Yes — same-day telehealth appointments are available through the Carbon app for many conditions (minor illnesses, prescription refills, follow-ups). Pricing and insurance coverage same as in-person visits.